FAQ & troubleshooting
The dashboard shows no data
Check rtk cloud-status on the developer machine, and that the hook is installed (rtk init --global). Agent tokens must have the ingest scope and not be revoked/expired.
Developer names show as "Dev 1", "Dev 2"
That's the privacy pseudonymization setting — an admin enabled it under Settings → Privacy (it's off by default). Disable it there to show real names.
I enabled 2FA and can't log in
Two-factor is handled by your identity provider (Google, GitHub, Microsoft, or company SSO), not by RTK. Recover your second factor through that provider's account-recovery process. Still stuck? Ask an admin to confirm your account is active and your email domain is allowed. See Two-factor authentication.
Does RTK see my code or my secrets?
No. The CLI reports token counts and metadata only. Secret redaction happens on your machine; for each detection the dashboard receives only a masked preview, the type, a one-way fingerprint and where it occurred — never the secret content.
A teammate's invitation expired
Invitations last 7 days — just send a new one from Admin → Users; the old link is invalidated automatically.
Can I export my data?
Yes: audit log export (Admin → Audit), CSV exports of usage/shield data via the API, and every user can export their own account data under Settings (GDPR).
How long is data kept?
Depends on the plan: 7 days (trial), 15 (Pro), 30 (Team/Business), 90 (Enterprise).
Something else?
Contact support with your tenant name and, if relevant, the output of rtk cloud-status.