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Billing & invoices

Subscriptions and invoices are handled by our billing portal, powered by Polar, at pro.rtk-ai.app.

  • Sign in at pro.rtk-ai.app with the buyer account (the one that made the purchase) to change plan, update payment details, and download invoices. This is separate from your team dashboard.
  • Changing plan or seats isn't always instant on your instance — if an upgrade doesn't appear, re-activate your license under Admin → License, or contact support.
  • If a payment fails, nothing changes right away — your access stays as-is while the payment is retried.
  • If a subscription is canceled or not renewed, the instance is eventually suspended (dashboard goes offline, data kept). Data is only deleted after a 14-day grace period, so a lapse is recoverable in the meantime.

For anything billing-related you can't solve in the portal, contact support with your tenant name (<your-team>.cloud.rtk-ai.app).